Returns & Refunds

We want you and your dog to feel good about your gear. You may request a return within 30 days after delivery.

Return eligibility

To be eligible for a return, the item must be unused, clean, in the same condition you received it, and returned with original tags and packaging when applicable. Proof of purchase may be required.

How to start a return

Email Johnny.luo0103@outlook.com before sending anything back. Approved returns will receive return instructions and, when applicable, a return shipping label. Return locations may vary by product because some items are fulfilled by different brand partners. Items sent back without prior return authorization may not be accepted.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping unless we tell you otherwise. If an item arrives damaged, defective, or incorrect, contact us promptly so we can review the issue and make it right.

Exceptions

Perishable goods, personalized or custom items, personal care goods, hazardous materials, gift cards, and final-sale items are not returnable unless required by law. If you are unsure whether your item qualifies, contact us before returning it.

Exchanges

The fastest way to exchange an item is to complete an approved return and place a separate order for the replacement item.

Refunds

Once an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, typically within 10 business days. Your bank or card provider may need additional processing time.